Systems Analyst

Location: Pittsburgh, PA

Job Type: Full Time / Permanent

Responsibilities:

  • Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.
  • Install, configure, and upgrade desktop/laptop hardware and peripherals to include; network cards, printers, modems, mice and add-in boards.
  • Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
  • Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the network system.
  • Install, configure, troubleshoot, maintain and upgrade the telephone system, cell phones, audio visual support, printers, plotters, fax and copier support.
  • Work as a team member with Corporate technical staff, such as networking to ensure connectivity and compatibility between systems.
  • Prepare, maintain, obtain approval and track authorization forms of region user for software and corporate applications.
  • Serve as a liaison and facilitator between departments, districts and Corporate to assist in addressing and resolving I.T. software and hardware issues.
  • Provide remote support for district office and rigs; scheduled trips to district offices for hardware and software support.
  • Manage and monitor network backups and restores.
  • Other duties as assigned.

Education & Experience:

  • Associates or Bachelor’s degree in a computer related field and 5+ years’ experience in an I.T. lead position Or 10+ years’ experience in I.T. lead position.
  • Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
  • Expected to be in the office during normal office hours M-F, 9/80 work week optional.
  • Experience with Microsoft based desktops servers and networks
  • Experience with VMware 6.0 or higher
  • Experience with Cisco switches and routers
  • Experience with MS Active Directory
  • Experience with MS Office 365
  • Available to work occasionally after hours or weekends.
  • Access to internet from home for remote access to network.
  • Able to travel to field office quarterly 3-5 days.
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