Systems Engineer Help Desk

Location: South Pittsburgh, PA

Job Type: Full Time / Permanent

As a Help Desk Support Engineer, you will be responsible for daily phone support as well as onsite support as required. We provide live answering to inbound calls, specific service levels and a diverse team to support the varying needs of our clients.

• Live answering on inbound service requests from our clients and provide onsite service as needed (about a 50/50 mix)
• Diagnose and resolve technical hardware issues, software issues, and end user issues
• Research issues using available information, resources, and your team
• Document resolutions and create knowledge base articles
• Onsite visits to install product and/or troubleshoot network issues

We are a strong team and we will only entertain individuals that have strong work ethic, professional appearance, sharp communication skills, and experience dealing with corporate executives.

Education & Experience:

  • Associate or Bachelor’s degree in technical field
  • REQUIRED: Minimum of 3 years experience supporting multiple customers via phone AND in the field
  • Microsoft-based Server environments, SonicWall products, disk-based and Cloud backup solutions and related network infrastructure including PC’s and mobile devices
  • Microsoft Server OS administration and configuration
  • Functional knowledge of core networking concepts including TCP/IP, DHCP, DNS/DDNS
  • Microsoft Exchange administration with migration and upgrade experience
  • Sharp troubleshooting skills
  • LAN/WAN (VPN, VLan, Firewalls, etc.)
  • Microsoft Certification(s) a plus
  • Help Desk Support: 3 years (Required)