Systems Engineer

Location: Dayton, OH

Job Type: Full Time / Permanent

Description: To contribute to client retention by ensuring clients receive timely, professional support and IT leadership.

Responsibilities:

  • Troubleshoot and resolve incidents with operating systems, hardware, software, and network infrastructure.
  • Assist remote team members in resolving complex problems; provide remote help desk support, providing advanced troubleshooting of complex system issues.
  • Serve as administrator of specific corporate applications, keeping applications current.
  • Develop, present training on applications;
  • Monitor applications for uptime.
  • Install, configure, and administer operating system software, patches, and upgrades.
  • Analyze systems statistics; recommend performance enhancements.
  • Document resolution plan and progress, and estimated resolution time.
  • Research multiple incidents with common symptoms and identify root cause; apply resolution across all affected IT environments.
  • Research, recommend, and implements new technologies to enable continuing innovation within infrastructure.
  • Design, configure, monitor, and optimize system hardware for optimal performance, maximum availability, minimal maintenance, and reasonable cost.
  • Create, review, and modify knowledgebase articles and IT environment documentation.
  • Review, update help desk documentation as assigned; create policies and procedures; set the direction for company.
  • Review, recommend modifications to help desk procedures; analyze, audit policies and procedures.
  • Provide excellent customer service.
  • Perform other duties as assigned.

Education & Experience:

  • Bachelor’s degree in computer science or information technology
  • 8+ years of experience designing, implementing, and supporting diverse networking and server environments
  • Experience managing desktop environment including deployment, Application installation, and ongoing support technologies
  • Excellent written, verbal communication skills
  • Experience in senior-level help desk environment helpful
  • Certifications: MCSE, MCITP

Travel – up to 25%

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