Technical Business Process Engineer

Location: Hybrid - Pittsburgh

Job Type: Full Time / Permanent

The Technical Business Process Engineer with a focus on human-centered design is responsible for leading the analysis, design, and enhancement of business processes across the organization with a keen emphasis on user experience and stakeholder satisfaction. This role demands a unique blend of technical expertise, analytical skills, and a deep understanding of human-centered design principles to drive process improvements that not only optimize operational efficiencies but also enhance the overall experience for both employees and clients.

In this position, you will:

  • Apply human-centered design principles to analyze current business processes and workflows, identifying areas where user experience can be enhanced, particularly via process/workflow automation, artificial intelligence, and business intelligence.
  • Design and implement innovative legal and business administration processes that prioritize user needs and stakeholder satisfaction, leveraging technology, AI, automation, and business intelligence to streamline operations and improve client service delivery.
  • Collaborate closely with IT leadership and business stakeholders to develop technical solutions that support process improvements with a focus on human-centered design.
  • Work closely with legal teams to understand their workflow requirements and challenges, developing solutions that enhance productivity and client service while maintaining the highest levels of confidentiality and ethical standards.
  • Facilitate workshops and design thinking sessions to gather insights from end-users and stakeholders, ensuring their needs are at the forefront of process redesign efforts.
  • Develop and maintain comprehensive documentation for process changes, including user journey maps, personas, process maps, and flowcharts.
  • Conduct user research and usability testing to validate process designs and ensure they meet user needs and expectations.
  • Lead cross-functional teams in the implementation of process redesign projects, ensuring a seamless transition and minimal disruption to operations.
  • Measure the impact of process changes on user satisfaction and operational efficiency, iterating on designs based on feedback and performance metrics.
  • Stay informed about the latest trends in human-centered design and process improvement methodologies, integrating these insights into continuous improvement efforts.
  • Travel as needed to meet with stakeholder groups across the firm.

Successful candidates will have:

  • Bachelor’s degree in Engineering, Design, Business Administration, Information Technology, or a related field, with coursework in and demonstrated application of human-centered design or user experience design.
  • Proven experience in business process engineering and process improvement, with a strong portfolio demonstrating projects where human-centered design principles were applied.
  • Strong stakeholder management skills, with the ability to navigate the specific cultural and hierarchical structures of a full-service law firm.
  • Excellent discretion and judgment, with a keen understanding of the importance of confidentiality and data protection in the legal sector.
  • Excellent analytical and problem-solving skills, coupled with a deep empathy for users and a passion for improving their experiences.
  • Experience with design thinking, user research, and usability testing methodologies.
  • Strong communication and interpersonal skills, with the ability to effectively convey complex ideas and engage with a diverse range of stakeholders.
  • Proficiency in design and process mapping tools (e.g., Adobe XD, Visio, UXPin, BPMN software).
  • Strong familiarity with RPA, Document Automation, Generative AI, and Business Intelligence concepts.

Outstanding benefits that include:

  • Competitive salary and generous Paid Time Off
  • Paid Holidays, including a floating holiday
  • WorkWell wellness program, including free use of the Calm App
  • Free use of building gym
  • Caregiving assistance with Bright Horizons (child, elder, and pet care!)
  • Access to our Firm-wide emergency assistance fund
  • Free full access to LinkedIn Learning
  • Insurance – Medical, Dental, Vision
  • 401K Program
  • Retirement Savings Program