Technical Engagement Engineer

Location: Pittsburgh

Job Type: Full Time / Permanent

This position will be responsible for engaging with our internal staff and external customers to support and advocate the product line.

Responsibilities: • Provide accurate, thorough, and timely technical support to customers via phone, and internal ticketing system • Develop and maintain a thorough understanding of the product line and related business functions • Effectively communicating solutions, support benefits, and product value via product overviews, demonstrations, and sample applications for customers and distribution partners • Create content for the community (knowledgebase articles, FAQs, and blog posts) • Create sample projects demonstrating the functionality of products • Perform functional testing of products, samples, websites and documentation • Complete assigned tasks for internal and external projects • Participate in community events (code camps, trade shows, etc.) • Other duties as assigned in support of the organization

Education and/or Experience: • College degree or equivalent experience • At least one year of experience in technical support or related customer service experience • Experience working directly with a sales team providing pre-sales support • Experience with Visual Studio .NET (C# and/or Visual Basic) Specialized Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Excellent customer service skills • Excellent troubleshooting and problem solving skills • Strong computer skills including familiarity with other MS development technologies (ASP.NET, AJAX, ActiveX, Silverlight, WPF, Expression Blend) • Familiarity with SQL, Oracle or Access • Familiarity with HTML5, JavaScript, jQuery and/or CSS • Ability to work independently as well as part of a team • Possess a high standard of ethical conduct

Perks: We’re not just smart people with cool products. Our employees enjoy a long list of benefits including a collaborative and casual atmosphere, free employee insurance, 401k matching, generous paid time off schedule, relaxed dress code, and flex time.

Our key principles: thoroughly understanding our customers’ business objectives, maintaining a strong emphasis on quality, and adhering to the highest ethical standards – serve as the foundation for everything we do. The work environment is one that fosters honesty, integrity, commitment, and teamwork. If you are ready to take on technology challenges, work on the cutting edge of application development and help clients turn ideas into solutions, then we want to hear from you! We are proud to be an equal opportunity employer and support workplace diversity.

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