Technical Engagement Engineer

Location: Pittsburgh, PA

Job Type: Full Time / Permanent

Currently seeking a passionate and driven Technical Engagement Engineer to join the team! This position will be responsible for engaging with our internal staff and external customers to support and advocate the company product line.

The company provides customers with the premier studio of innovative UI software controls, tools, and solutions including deep functionality reporting, analysis, and spreadsheet platforms. They help customers develop rich applications in Windows Forms, WPF, ASP.NET, ASP.NET Web Forms, ASP.NET Web Forms, Silverlight, UWP, Xamarin, or ActiveX.

Responsibilities:

  • Provide accurate, thorough, and timely technical support to customers via phone, and internal ticketing system
  • Develop and maintain a thorough understanding of the product line and related business functions
  • Effectively communicating solutions, support benefits, and product value via product overviews, demonstrations, and sample applications for customers and distribution partners
  • Create content for the company community (knowledgebase articles, FAQs, and blog posts)
  • Create sample projects demonstrating the functionality of products
  • Perform functional testing of products, samples, websites and documentation
  • Complete assigned tasks for internal and external projects
  • Participate in community events (code camps, trade shows, etc.)
  • Other duties as assigned in support of the organization

Education & Experience:

  • College degree or equivalent experience
  • At least one year of experience in technical support or related customer service experience
  • Experience working directly with a sales team providing pre-sales support
  • Experience with Visual Studio .NET (C# and/or Visual Basic)
  • Excellent verbal and written communication skills
  • Excellent customer service skills
  • Excellent troubleshooting and problem solving skills
  • Strong computer skills including familiarity with other MS development technologies (ASP.NET, AJAX, ActiveX, Silverlight, WPF, Expression Blend)
  • Familiarity with SQL, Oracle or Access
  • Familiarity with HTML5, JavaScript, jQuery and/or CSS
  • Ability to work independently as well as part of a team
  • Possess a high standard of ethical conduct
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