Technical Support Assistant

Location: Pittsburgh, PA

Job Type: Contract to Hire

As a Technical Support Assistant, you will speak with our clients over the phone, or through our email ticketing system, and at times using our video/screen sharing programs. You will communicate with each of them in a patient, positive manner to diagnose their concerns and frustrations. You will use your genuine, kind, curiosity to understand, teach, and guide our customers in utilizing our systems and products. You will be able to educate our clients in a manner that makes their lives less complicated and more convenient, as that is the purpose of using our systems. You may have multiple “cases” going on at the same time. You may deal with disgruntled customers while working closely with internal engineering teams to delineate and monitor the resolution of issues. You will be awesome at keeping a great perspective, and manage time and prioritize wisely.

Education & Experience:

  • Bachelor’s degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Outstanding written and oral communication skills
  • Strong multi-tasker; able to juggle multiple projects and deadlines in parallel

Do enjoy technology and helping people? Are you a team player that can excel in a dynamic, fast-paced environment? Can you work independently? Are you able to learn quickly? Are you detail-oriented? If you want an unprecedented opportunity to learn, grow, and develop yourself, you may be perfect for this tech support position!