Technical Writer

Location: Pittsburgh, PA

Job Type: Contract

The Compliance Agent will take a leadership role in assessing Regulatory Compliance needs, as well as creating and curating all related documents and processes. The selected candidate will possess high levels of motivation, self-direction and professionalism in working closely with the Information Technology department, as well as individual corporate departments, to complete all necessary compliance tasks to achieve an SSAE18 Compliance Certification.


  • Work with IT, and individual departments to create and curate processes and communication necessary for SSAE18 Certification.
  • Function as both Project Manager and Technical Writer for SSAE18 Certification
  • Write, edit, and format compliance documentation
  • Write, edit, and format corporate policies and processes
  • Edit and update existing corporate and compliance documents, and processes
  • Create and format document and policy templates
  • Update and release policies and documentation to requesting regulatory agencies and clients
  • Implement and maintain risk management, inventory management, and change tracking policies and procedures in compliance with SSAE18 and PCI requirements
  • Meet or exceed deadlines for creation and release of policies, as determined by regulatory agencies and client requirements

Education & Experience:

  • Bachelor’s degree in English, Writing / Technical Writing, Editing, Business Communications / Professional Writing, etc.
  • Minimum 3 years technical writing / editing experience
  • Previous experience with SAS70, SSAE16, or SSAE18 preparation and compliance
  • Experience with PCI/HIPAA/FERPA regulatory compliance
  • Familiarity with corporate processes including: change management, asset control, risk management, and other internal procedures and controls as needed
  • Excellent communication skills
  • Ability to work under minimal supervision
  • Strong ability to adapt communications to varied audiences, both internal and external
  • Proven track record of translating complex concepts into easy-to-understand, user-focused content
  • Proven ability to thrive in a fast-paced environment and adapt quickly to changing priorities