Temporary Desktop Support Specialist

Location: West Pittsburgh, PA

Job Type: Contract

Responsibilities:

  • Install and configure all new PCs and laptops
  • Perform hardware and software break / fix work including but not limited to upgrades
  • Develop expert understanding of PC hardware, software, internal software and associated technologies
  • Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution
  • Execute planned and unplanned infrastructure downtime activities as required
  • Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
  • Monitoring the infrastructure to identify/resolve issues
  • Respond to escalated end-user issues
  • Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment
  • Providing problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance
  • Moves employee equipment
  • Organizes and maintains equipment inventory levels
  • Analyzes and evaluates PC hardware and software
  • Responsible for a broad set of desktop and related technologies including high-end copiers, scanners, and printers
  • Assists with purchase order activity
  • Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds
  • Provides support utilizing all available tools including remote control technologies
  • Assists in the coordination and execution of planned and unplanned infrastructure downtime activities as required
  • Understudies one or more infrastructure technology disciplines
  • Grasps concepts and develops skill-set
  • Applies learning on a supervised basis
  • All other duties as assigned

Experience:

  • A Technical Associates Degree or equivalent
  • 2 to 3 years of technical work experience Installs and configures all new PCs and laptops
  • Effective problem solving skills
  • The ability to multi-task
  • Outstanding customer service skills
  • Experience in a Windows 7, Windows 10, and Mac OS X environment
  • Experience with Office 2013 and above
  • Experience with MS Office 365
  • Experience with multiple hardware platforms
  • Experience with iOS and Android mobile platforms
  • Certifications a plus (A+ or other)
  • Detail oriented
  • Sound analytical skills
  • Collaborative/enjoys working in teams
  • Highly productive in a fast paced environment
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