The incumbent will design and optimize digital products using a range of user-centered design methodologies, providing insights and learnings.

ESSENTIAL RESPONSIBILITIES: • Co-facilitate and participate in Human Centered Design, Lean UX, and Agile Methodologies as well as prototyping tools. Observe and validate user needs, mapping needs to product value to create ideal experiences that bridge the business and user needs together. • Advance human-centered design practices such as brainstorming exercises, rapid prototyping, journey mapping, usability testing, reporting, user needs analysis and proof of concept demonstrations. • Create user-centered designs looking at market anlaysis, customer feedback, and usability findings to create ideal experiences that bridge business goals, product vision and roadmap, and user needs. • Support a collaborative environment between our cross-functional teams including digital strategy, product management, and development teams. • Provide subject matter expertise within assigned projects, and proactively identify and prioritize opportunities that continuously elevate the product experience. • Take guidance and project direction from senior UX peers to ensure quality design delivery, on time. • Understand business goals and how to meet user expectations and customer journeys within our technical capabilities. • Other duties as assigned or requested.

EDUCATION Required: • Bachelor’s degree in UX Design, Human-Computer Interaction, or a design related field Substitutions • 6 years of design and/or research experience (qualitative or quantitative).

EXPERIENCE Required: • 3 years with human centered design strategies and design thinking exercises, and understanding of usability, analytics, and user testing. • 3 years of collaborating with Front-end engineers and Product managers to organize project planning and execution standards • 3 years with leading, moderating user research and usability testing. • 3 years of Strong facilitation, collaboration, and consensus-building skills, with experience in presenting to cross-functional teams. Preferred: • 1 year of design in highly regulated industries such as medical-device/healthcare or financial institutions.

LICENSES or CERTIFICATIONS Preferred: • UX Certification Coursework.

SKILLS: • Passion for shifting mental models and uniting stakeholders around a mission and vision • Proficient in best practices with at least three design disciplines such as design systems, service design, visual design, UX strategy, content strategy, and information architecture • Empathetic, curious, open-minded with a desire to improve the lives of our users; passion for educating team members on the value of design • Proficient knowledge of current industry design and research tools (e.g., Figma, Sketch, UserZoom, UserTesting.com) • Some experience in Agile methodologies and working in a Lean UX environment. SAFe agile is a plus • Up-to-date knowledge of current industry standards for technology and platforms on desktop and mobile, as well as keeping up with emerging design trends • A portfolio demonstrating applied knowledge of usability, user-centered design, storytelling and content strategy.