Job Type: Contract or Contract to Hire
ESSENTIAL RESPONSIBILITIES: • Clearly define and document the decisions and writing standards utilized while creating the content components (errors messages, instructional guides, promo texts, and notification messages), including accessibility guidelines, and interactions. • Actively contribute to the composition of expressive, scalable and intuitive digital content and microcopy (buttons, links, labels, calls to action), helping our users complete tasks successfully and efficiently. • Collaborate to solve challenging, and at times, emotional healthcare needs with human-centered design thinking, and communicate solutions with language and storytelling that is on brand. • Propose human-centered content changes using data gathered from how users interact with our digital products, while balancing the needs of our business partners and suggested edits from senior subject experts. • Act as an ambassador for content strategy championing and driving cultural change, unafraid to challenge the status quo and reimagine how we do business to deliver superior customer experiences. • Foster collaboration by involving others as early as possible to understand their needs and determine how to improve messaging and position strategies. • Partner to conduct content usability tests, run conversational and interaction prototypes and communicate out those learnings, assessing the user’s needs from their behaviors and language. • Other duties as assigned or requested.
EDUCATION Required: • Bachelor’s Degree in Communications, Journalism, Technical Writing, UX Writing, Human-Computer Interaction Content Design, or Digital Content Creation in a relevant field Substitutions • 6 years of related and progressive experience in lieu of Bachelor’s degree.
EXPERIENCE Required: • 3 years using writing and communication skills with a proven track record of competent digital content design and understanding of the strategy behind UX writing and how it differs from brand • 1 year writing for mobile and web applications, preferably consumer facing. Preferred: • 1 year creating digital content in highly regulated industries such as medical-device/healthcare or financial institutions • 1 year with digital technology, human-computer interaction, online products, and UX design including basics of using Figma • 1 year creating accessible content designs with experience working within reading standards, regulations, and guidelines (i.e., WCAG) to advocate for inclusive design for all users • 1 year using facilitation, collaboration, and consensus-building skills, with experience in presenting to large cross-functional teams and Senior leadership • Multi-lingual or familiarity with localization and mapping of content into various languages.
LICENSES or CERTIFICATIONS Preferred: • UX or UX Writing or Content Design Certification/Coursework.
SKILLS: • Bring passion and curiosity about content design, emerging conversation design patterns, and digital writing trends to help design and brand partners understand potential pitfalls and opportunities of creating content for user interactions • Comprehensive understanding of writing best practices for digital content, messaging, and microcopy, user experience writing standards and guidelines • Demonstrate understanding of the user-centered design process and how digital content creation connects to the execution of end-to-end product experiences and scalable design systems • Track record of creating and aiding in the adoption of UX writing tools, copy systems, and frameworks including content research and metrics, addressing user issues through content • Highly organized, self-starter with the ability to work on multiple projects at once with oversight and deliver high quality work on time in an Agile environment • Knack for design thinking exercises and human-centered (HCD) facilitation methods to solve complex challenges • Ability to present to teams and seniors within an organization, both verbally and in writing