Workday Systems Specialist

Location: Remote

Job Type: Full Time / Permanent

On an average day, we engage with over 1 million customers through our digital platforms. We are a technology organization focused on delivering engineering solutions that serve the needs of our customers. We are looking for talented people to join our team so we can continue to drive innovation for all customers. Everything we do centers around our customers and employees. From online to in-store, we’re disrupting retail through technology. Our Software Engineering teams are key disruptors. We empower our engineers to tear down the silos and work collaboratively with their product team to deliver solutions. We work in nimble product teams composed of engineers, designers, and product managers that aren’t bogged down by project plans and politics, but are empowered to continuously create, test and execute. One of the best parts is after the work is done, you get to see the results of your work in our stores, online and throughout our business. You get to make a difference. This is a full-time remote opportunity.

SYSTEMS DESIGN AND ANALYIS: Responsibility to work with the Production Delivery Support Manager and our Business Partners with Issues Resolution, Functionality questions, Upgrades and minor system enhancements. Work with business sponsor to determine business requirements for new and/or enhanced system requests. Identifies gaps between solution design and application capabilities, determines alternatives and negotiate solutions. Create and own functional specifications for new and/or enhanced system development. Hold functional specification review sessions with cross-functional team members (Business sponsors, IT, other Business Analysts, QA engineers, operations, and training group) for review of solution design, functionality and integration. Ensures technical requirements are captured in the solution definition and identifies gaps, implementation dependencies and impact analysis. Works with vendor software providers to ensure design and system changes are supported by the vendor. Responsible defining and documenting systems flows and data integration flow across multiple applications. Architecture and security reviews of systems architecture designs with development and infrastructure teams. Ensures appropriate documentation concerning project deliverables, system support and ITS processes are created, distributed to affected parties and maintained as necessary.

SOLUTION CONFIGURATION AND BUILD: Executes and Manages solution configuration to meet business requirements. Identifies and recommends opportunities to for increased and more efficient use of application solutions to meet business needs more efficiently. Assists in moving projects and tasks through the change management process.

SOLUTION TESTING: Manage and Develop a systems and integration test strategy that accurately meets business use cases. Develop a plan and coordination of regression testing. Work with Project Manager to track statuses of testing issues, remediation and re-tests. Coordinate and execute user acceptance testing sessions.

PROJECT SUPPORT: Responsible for creation and maintenance of accurate project status information that is communicated to the business sponsor(s) on regular scheduled intervals. Planning and execution for Systems training and support as needed. Primary contact for production issues escalation. Determine actual issue. Gather important data necessary for troubleshooting. Work with Business sponsor, PMO, IT management to determine priority and resourcing. Work with IT and Business Sponsor team members to resolve issues. Support business function in documenting, prioritizing and facilitating break/fix situations and issue resolution including incidents, errors and problem investigations. Supports the deployment and launch of projects and/or releases.